TERMS & CONDITIONS

In the unfortunate circumstance where a product you have ordered is out of stock we will contact you within 48 hours with a solution. If no reply is received we will automatically refund via original payment method.

All JAMES SMITH products are handcrafted in Indonesia and we take the upmost care to ensure all items are in perfect condition. Made from genuine leather and natural materials occasionally you may notice a flaw or some slight imperfections. We do not count minor markings or inconsistency in colour as a fault or flaw. 

Items can differ slightly from the images presented on the website due to varying fabric cuts and seasonality of the materials. Please note that the images used on the website are taken to best showcase the items as accurately as possible. The colours may differ slightly between computer monitors.

Regarding products that are out of stock you can email us and someone from our Customer Service team will get back to you with a rough estimation on when we will restock.

SHIPPING & HANDLING

*COVID-19 Update. There may be slight delays in order processing. We will try to our best to process orders within 3 working days of being received, subject to availability.

A confirmation email with tracking will be sent once the order has been shipped. Please remember to check your junk folder in case it has been filtered there.

AUSTRALIA - FREE STANDARD SHIPPING OR $15.00 AUD EXPRESS

USA - $25.00 AUD STANDARD FLAT RATE (WE DO NOT OFFER EXPRESS)

INTERNATIONAL - $30.00 AUD STANDARD (WE DO NOT OFFER EXPRESS)

PICK UP (WA ONLY) - FREE 

All orders are sent via eParcel Australia Post unless stated otherwise.

Delivery for domestic shipping is estimated between 7-10 working days from the day it is posted. We cannot provide a time guarantee or estimate on international deliveries, but we do provide you with a tracking number so you can track the status of your order. JAMES SMITH is not responsible for delays caused by adverse weather conditions, the customs clearance process, or other third party delays.

If you have selected local pick up (WA only) - you can collect your order between the hours of 9am-3pm on Monday, Wednesday or Friday. Please contact us at alina@whoisjamessmith.com if you have any queries or need an alternative arrangement.
 
Items shipped internationally may be subject to import duties & taxes depending on the destination. JAMES SMITH is NOT responsible payment of these duties. Individuals that refuse to pay for additional charges incurred will be reimbursed for the item with the shipping costs & any additional charges incurred subtracted.

ONLINE RETURN POLICY 

Items purchased online must be returned or exchanged within 60 days of receiving your order. The items must be returned unworn and have their original tags and packaging. Exchanges are fulfilled based on stock availability.

To proceed with a return please contact nicole@whoisjamessmith.com to obtain an authorisation form. Your return will be processed within 14 days of being received.

All sales are final on Clearance, Sample and Sale items. Our custom ordered size 42's are also final sale due to the nature of being made per request.

We do not offer refunds unless an item is deemed faulty. 

If believe your item is faulty please email nicole@whoisjamessmith.com with your order number and photos to identify the issue. Please note, your window of exchange for faulty items is within 3 months of purchase date.

The cost of returning items for the purpose of an exchange is the responsibility of the customer. We do not reimburse for the cost of shipping unless the item is faulty. We are not liable for your item while it is in transit back to us, so we recommend that you use an insured-registered post and hold onto the tracking number.