TERMS & CONDITIONS

 

In the unfortunate circumstance where a product you have ordered is out of stock we will contact you within 48 hours with a solution. If no reply is received within 24 hours, we will put your item on MADE TO ORDER and it will be fulfilled within 4 weeks. 

All JAMES SMITH products are handcrafted in Indonesia and we take the upmost care to ensure all items are in perfect condition. Made from genuine leather and natural materials occasionally you may notice a flaw or some slight imperfections. We do not count minor markings or inconsistency in colour as a fault or flaw. 

Items can differ slightly from the images presented on the website due to varying fabric cuts and seasonality of the materials. Please note that the images used on the website are taken to best showcase the items as accurately as possible. The colours may differ slightly between computer monitors.

Regarding products that are out of stock you can email us and someone from our Customer Service team will get back to you with a rough estimation on when we will restock.

 

SHIPPING & HANDLING

A confirmation email with tracking will be sent once the order has been shipped. Please remember to check your junk folder in case it has been filtered there.

AUSTRALIA - $10.00 STANDARD SHIPPING OR $15.00 AUD EXPRESS (FREE SHIPPING FOR ORDER OVER $150.00)

USA - $25.00 AUD STANDARD FLAT RATE (WE DO NOT OFFER EXPRESS)

INTERNATIONAL - $30.00 AUD STANDARD (WE DO NOT OFFER EXPRESS)

PICK UP (WA ONLY) - FREE 

All orders are sent via eParcel Australia Post unless stated otherwise.

Delivery for domestic shipping is estimated between 7-10 working days from the day it is posted. We cannot provide a time guarantee or estimate on international deliveries, but we do provide you with a tracking number so you can track the status of your order. JAMES SMITH is not responsible for delays caused by COVID, postal company delay's, adverse weather conditions, the customs clearance process, or other third party delays.

If you have selected local pick up (WA only) - you can collect your order between the hours of 9am-3pm on Monday, Wednesday or Friday. Please contact us at alina@whoisjamessmith.com if you have any queries or need an alternative arrangement.
 
Items shipped internationally may be subject to import duties & taxes depending on the destination. JAMES SMITH is NOT responsible payment of these duties. Individuals that refuse to pay for additional charges incurred will be reimbursed for the item with the shipping costs & any additional charges incurred subtracted.